Gaya 9's Privacy Policy

Welcome to Gaya 9. This Privacy Policy ("Policy") explains how we collect, use, store, and protect your personal information when you use the Gaya 9 platform.

We believe privacy is a fundamental right. Gaya 9 respects that right and has put in place the highest technical and organizational measures to protect your data.

This Privacy Policy is part of our Terms & Conditions' must be read together. Both documents govern the relationship between Gaya 9 and its users.

Gaya 9 collects your information in several ways. Below is a breakdown of the types of data we collect:

Information You Provide Directly

• Full Name & Date of Birth
• Email address and mobile number
• Residential Address
• National ID / Passport Number (for KYC)
• Payment method details (Mobile Pay, Nagad, Bank)

Automatically Collected Information

• IP Address & Device Type
• Browser Information & Operating System
• Site Usage Patterns & Page Visit Logs
• Betting History & Transaction Records
• Login Time & Location Data

Gaya 9 uses the information it collects for the following purposes:

• Account Management: For registration, login, and account verification.
• Service Delivery: For operating betting, gaming, and payment services.
• Customer Support: To respond to your complaints and inquiries.
• Security: To prevent fraud, money laundering, and unauthorised account access.
• Legal Compliance: To meet regulatory authority requirements.
• Improvements: To improve platform performance and enhance the user experience.
• Contact: To keep you informed about important updates, promotions, and bonus offers.

Gaya 9 does not sell your personal data to third parties. However, information may be shared in specific circumstances:

When Data May Be Shared

• Payment Providers: With Mobile Pay, Nagad, and bank service providers for transaction processing.
• Identity Verification Services: With trusted verification agencies for the KYC process.
• Legal Authorities: In response to a court order or a lawful request from an investigative authority.
• Regulatory Authorities: In compliance with directives from the licensing authority.

Gaya 9 uses cookies and similar tracking technologies on the platform. Cookies are small data files stored in your browser.

Cookie Type

• Essential Cookies: Required for login sessions and security — cannot be disabled.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: For measuring and improving site usage — optional.
• Marketing Cookies: To show you relevant advertisements — optional.

You can disable non-essential cookies through your browser settings. Please note that doing so may affect the functionality of certain features.

Gaya 9 employs industry-standard security measures to protect your data:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): Add an extra layer of security to your account.
• Firewall Protection: Advanced firewalls are in place to block unauthorized access.
• Regular Security Audits: Regular audits conducted by independent third-party experts.
• Restricted Access: Only authorised personnel can access specific data.
• Data Backup: Regular encrypted backups are performed.

As a Gaya 9 user, you have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: Under certain conditions, you may request that your data be deleted.
• Right to Restrict Processing: You can opt out of having your data used for specific purposes at any time.
• Right to Data Portability: You may request a copy of the data we hold about you.
• Right to Object: You may opt out of marketing communications at any time.

To exercise this right, email our support team: support@gaya9.click — We will generally respond within 30 days.

Gaya 9 does not retain your data longer than necessary. The table below outlines the retention period for each type of information:

Once the retention period expires, data is automatically deleted or anonymised so that you can no longer be identified.

Gaya 9 does not knowingly collect any information from users under the age of 18. Our platform is strictly for adults.

• Age verification is carried out at the time of registration.
• Any account created by a minor will be closed immediately.
• Any data collected from a minor will be deleted immediately.

Parents and guardians must ensure that minors do not access Gaya 9. If you have any concerns about this, please contact our support team.

Gaya 9 may update this Privacy Policy from time to time. When changes are made:

• The updated version will be published on this page along with the date of the revision.
• For significant changes, a notice may be sent to your registered email address.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

Check this page regularly to stay up to date with the latest version of our Privacy Policy.

For any questions, complaints, or data rights requests regarding this Privacy Policy, please contact us:

We take every privacy concern seriously. Your trust is our highest priority.